To Harvey's suggestion, I would add: Don't overspend time and good will trying to convince a client to measure something they don't want measured.
ymmv (And if it does, I'd love to hear about it.)
Mary
My View From The Shore: Promoting Lies: "There's an interesting article in today's New York Times about the on-time performance of the area's commuter trains. After hearing claims o..."
Tuesday, July 27, 2010
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